Barebones Folk Instruments observes the guidelines of the NZ Consumer Guarantees Act and its amendments, where applicable.

A minimum deposit of 50% is required with all custom orders, payable before the commission commences.

All goods and services must be paid for in full, including freight costs where applicable, before shipping/release may occur.

Strings supplied upon an instrument are NOT covered by any warranty expressed or implied.

Genuine skin heads and velum’s are NOT covered by any warranty expressed or implied.

Please note: ANY alteration, adjustment or repair to a Barebones Folk Instruments or product by its purchaser or ANY third party, that is not authorized in writing by Barebones Folk Instruments, will any warranty applicable.

Damage or breakage caused by abuse, mishandling, neglect, improper storage or act of God is NOT covered under any warranty from Barebones Folk Instruments (We suggest you check with your insurer that your Barebones product is covered to its full value under your insurance policy in the event that loss or damage occurs).

In the event of accidental damage or loss, please contact us for a free valuation for your insurance company or a quote for repair/replacement (where possible).


Shipping – Disclaimers

Items will not be shipped or released for collection until full payment is made, (including freight charges, where applicable).

Any claims for loss or damage in transit must be lodged with the shipper.

Any items featuring Indian Rosewood or Bubinga are subject to CITES regulations for international shipping and may incur additional clearance and export documentation costs, payable by the purchaser.

Barebones Folk Instruments will take all reasonable care in the packaging of your shipment, however all claims for loss and/or damage must be directed to the freight provider.

Goods may not necessarily be shipped to P.O. Boxes.


Items are sent within New Zealand via NZ Post parcel service.

Maximum insured value is NZ$250.00 (Unless by prior arrangement – for full insurance cover additional charges may apply. Please contact us for further details or a quote).

The cost of shipping will be automatically calculated and added to your cart when selected.


All goods sent by Via NZ Post international parcel service (unless by prior arrangement).

The cost of shipping will be automatically calculated and added to your shopping cart.

Thank you…..