GENERAL TERMS AND CONDITIONS – Please read carefully. 

All goods and services must be paid for in full, including freight costs where applicable, before shipping/release may occur.

All prices shown on the website are in New Zealand Dollars (NZD).

Strings supplied upon an instrument are NOT covered by any warranty expressed or implied.

Genuine skin heads and velum are NOT covered by any warranty expressed or implied.

ANY alteration, adjustment or repair to a Barebones Folk Instruments or product by its purchaser or ANY third party, that has not been authorized in writing, by Barebones Folk Instruments, will void any warranty or refund applicable.

Back orders must be paid in full. (We’ll email you to let you know when your product will be ready).

If we cannot supply your back order in the woods/timbers offered we will offer you a no obligation alternative.

Unfulfilled back orders will be refunded in full

A 50% deposit is required before the commencement of all custom orders.

A 20% re-stocking fee applies to all returned items. Items MUST be returned with all packaging in the condition they were purchased with no alterations, additions or adjustments.

The secure packaging, shipping and insurance of goods returned, for any reason, is the responsibility of the purchaser.

The cost of shipping and insurance of goods returned to Barebones Folk Instruments, for any reason, is the responsibility of the purchaser.

Damage, deterioration or breakage caused by abuse, mishandling, neglect, improper storage or act of God is NOT covered under any warranty expressed or implied by or from Barebones Folk Instruments (We recommend you check with your insurer that your Barebones product is covered to its full value under your insurance policy in the event that loss or damage occurs).

In the event of accidental damage or loss, please contact us for a free valuation for your insurance company or a quote for repair/replacement (where possible).

 

Shipping – Disclaimers

Items will not be shipped or released for collection until full payment is made, (including freight charges, where applicable).

Any claims for loss or damage in transit must be lodged with the carrier and Barebones Folk Instruments be made aware, in writing, of such loss, damage and copies of all documentation forwarded to Barebones Folk Instruments as soon as possible.

Any items featuring Indian Rosewood or Bubinga are subject to CITES regulations for international shipping and may incur additional clearance and export documentation costs, payable by the purchaser.

Barebones Folk Instruments will take all reasonable care in the packaging of your shipment, however all claims for loss and/or damage must be directed to the freight provider.

Goods may not necessarily be able to be shipped to P.O. Boxes.

SHIPPING WITHIN NEW ZEALAND

Items are sent within New Zealand via NZ Post services or Courierpost (where applicable).

Maximum insurable value is NZ$2000.00 (Unless by prior arrangement – for full insurance cover additional charges may apply. Please contact us for further details or a quote).

The cost of shipping will be automatically calculated and added to your cart when selected.

INTERNATIONAL SHIPPING

All goods sent by Via NZ Post international parcel services (unless by prior arrangement) 

Maximum insurable value is NZ$2,000.00. (Unless by prior arrangement – for full insurance cover additional charges may apply. Please contact us for further details or a quote).

The cost of shipping will be automatically calculated and added to your shopping cart.

Thank you…..